Warranty & Returns

We believe that you will be pleased with your purchase from SUNSKY. However, there might be chances when you need to return items to us. So what can we do when we meet this situation? Let us check below.


Items Damaged in Transit

If items were visibly damaged on receipt, we kindly ask you to support us by accepting the parcel and contacting us within 7 working days, as well as providing us with the proof as following:

1. Photos of the front and back sides of the packaging box
2. Photo, video, screenshot of the defective item
3. Photo, video, screenshot of the defect or defective area

Our sales manager will communicate with you for further information.


Repair Policy in Warranty Period

If any of your purchases is defective, and it's no more than 1 year since receipt, you are entitled to a warranty repair, please kindly provide us with proof as below: pictures, videos to show the product now is defective. After informing us of the information and getting confirmation from us, you can send the items back for repairment.
Before sending back, please note: Keep in mind that it's your responsibility to record and erase all info (e.g. texts, images, ringtones, contacts, etc.) from any phone or other items you return to us. Sunsky is not responsible for any personal info left on a phone and will not guarantee that personal info left on a phone or other items will be erased. Detailed repair policy as below chart.

Type of repair Applicable charges (Buyer)What to do
Refundable  Situation                                                                                    
1. Incorrect Item Received.                                                                            Unused condition; Please follow the warranty process and contact our Support Center and return within 7 days of the order being received; No damaged or defective on product accpectable. (Need send back all parts)
Customers must pay the shipping fees for returningReturn your defective Sunsky items, free of damage and in its original condition,
please return the items to below address : 
Attn: Yao MingGe
Address: 8/F, No.614 Building, Bagua 1st Road, Futian District, Shenzhen
中国深圳市福田区八卦一路614栋8楼
City: Shenzhen
Zipcode: 518029
Country: China
Tel: +86-755-61302080 
Discount deal Situation
1. Ordered product with mistake, no damaged or defective on product accpectable. .(Need send back all parts)
2. Only Sim card can not be recognized in local, No damaged or defective on product accpectable.(Need send back all parts)
RepairableNon Refundable Situation  
1. Artificial factor 
1Disassembly 
2
Misuse,unofficial firmware or software modifications or any others causes of damage are not covered;
3
Drops or falls
4
Water damage: Being dropped in water; Rain, fog or mist droplets ; Spilling liquid on the phone
5
Other Man-made damage
Return shipping fees; Reship fees; Repair costThe Sunsky Shop will send your items for repairing and will provide you with an estimate for additional costs when repairing
2. Any scratch or damage on packaging and appearance.
3. Any scratch or damage on the screen and motherboard, or other unauthorised third-party repairs.
4. Packages and accessories were not included when send back.
5. Has been discontinued and that has used more than a month.
Non Repairable, Non Refundable Situation  
1. Not order from us.  
2. Expired warranty or issues not covered by the Manufacturer’s Warranty.  
Other warranty and return policy for special product will be provided in product catalogue, please read the following Product Warranty Terms and Conditions key note carefully.

Please email below details to your sales manager's email address or service@sunsky-online.com after you send the defective items:
1.Tracking number 
2.Returning back Product list 
3.Fault details for each item
4.Original Order number in sunsky for each item
5.All send back parcels must choose Post office, we won't signed in the parcel if there is any duties due to ship by express

Thanks for your cooperation.
Contact SUNSKY
Sales Manager: Ms. Lindsay
+86-15999691028